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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Sam Yarbro

Sam Yarbro

October 16, 2024

5  out of  5
rating by Sam Yarbro
"I have enjoyed having state farm for my insurance. My agent Katie Hallberg is so friendly and helpful. You can't go wrong with her on your side. My auto and home price is cheaper than others."
We responded:
"Sam, It is always our mission to always provide you with excellent customer care. We appreciate your time and business more than you know! Thank you! - Sam"
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Elisha Mauney

July 15, 2024

5  out of  5
rating by Elisha Mauney
"I’m sure I’ve been with Katie for a decade plus by now! I love it here ! #teamhallberg 😊"
We responded:
"Elisha, the experience that you have with us should always be a shinning part of your day. We appreciate your business. - Katie"
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Shea Kirkpatrick

July 10, 2024

5  out of  5
rating by Shea Kirkpatrick
"We switched to State Farm after having so many issues with our previous insurance. BEST decision we ever made. Our payments are way cheaper now and we get more coverage! And Katie is so knowledgeable and great to talk to. I don’t know that much about insurance and she is so good about explaining things in a way that is easy to understand. We really appreciate it! Shea"
We responded:
"Shea, anything that will bring you relief is our goal each day when we work with you. Please always know that this team is dedicated to having your business while delivering you a great customer service experience. - Katie"
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Elaysia Woods-Lathers

June 30, 2024

1  out of  5
rating by Elaysia Woods-Lathers
"After leaving this company, I have been receiving letters from the NC motor division saying I do not have insurance when I went to Direct Auto. I didn't have this issue with Allstate, and I was there for years. This is the worst insurance company I have ever been with. I hope you have the day you deserve."
We responded:
"Hello, I'm very sorry to hear about your recent experience with the DMV. The communication and procedures that the DMV requires from customers, is not something that our office can change or control. Please understand that we try our best to assist in these situations but there is only so much that we can do when we're limited ourselves. Thank you. - Katie"
Profile photo of Nicole May

Nicole May

June 18, 2024

5  out of  5
rating by Nicole May
"I switched from All State to State Farm they saved me over $150 for my policy. The staff is friendly and the office is always welcoming and it smells good, some would say like fresh baked cookies."
We responded:
"Nicole, please know my team and I will always be here to give you to support you need. Thank you for sharing with us. - Katie"
Profile photo of Hershel Allison

Hershel Allison

June 16, 2024

5  out of  5
rating by Hershel Allison
"You cancel my home owner for no good reason I'm not renewing the car ins."
We responded:
"Hershel, I regret we weren't able to exceed your expectations with your policy. Our agency works hard to make our customers happy but unfortunately in this industry, there are certain things out of our control. Please know our team understands your frustration and values you as a customer. Feel free to contact me at the office if you wish to discuss further. Thank you. - Katie"
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mickie callahan

March 7, 2024

5  out of  5
rating by mickie callahan
"Katie Hallbergs State Farm team is awesome! The ladies at the Shelby N.C office are the greatest, they go above and beyond to help me with all my insurance needs. I would recommend getting State Farm insurance to everyone I know. The company has really great affordable policies."
We responded:
"Mickie, the time you spend with us is always a pleasure for my team and I. Please know we will always be a phone call away when you’re in need. - Katie"
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Jenn Reasinger

September 26, 2023

5  out of  5
rating by Jenn Reasinger
"We love working with this office and especially with Sarah. She is so helpful and always answers our questions. She even sat down with us to go over everything in our policies to make sure we were protected. Highly recommend this office."
We responded:
"Jenn, our wish is that we always provide you with an excellent customer service experience. We could not be more happy to see such kind feedback! Thank you. - Katie"
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Charles Moore

August 18, 2023

5  out of  5
rating by Charles Moore
"Katie is thorough and excellent as a St Farm rep. 2 thumbs up. 5 stars!"
We responded:
"Hi, I appreciate you allowing my team and I to provide you with an exceptional experience. We hope to serve your insurance needs for a lifetime. - Katie"
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Josh Hathcock

August 13, 2023

5  out of  5
rating by Josh Hathcock
"Inquired on a quote for boat Insurance, to add to current policy... not a new customer, not only was helpful but kept in touch throughout a boater course and completion of that course to ensure the best/ affordable insurance for me best interest and interest in my vessel. Which is a sea worthy vessel, not just for a lake. Thank you for the guidance and for keeping in touch.....To actually save me money and to offer great assistance.!!!"
We responded:
"Josh, I'm so glad your time spent with us has led you to share such great feedback! Thank you for giving us the opportunity to serve you and provide you with top notch service! - Katie "
Profile photo of jenny khamsavath

jenny khamsavath

August 1, 2023

5  out of  5
rating by jenny khamsavath
"My husband and I worked with insurance agent Sarah. She amazing ! Attentive to our needs from purchasing a liability insurance policy for us to renew our NC driver’s license to buying a full coverage to our newly purchased vehicle. Fair pricey and transparent about the policy. Highly recommend!"
We responded:
"Jenny, thank you for recommending our State Farm Agency to assist the needs of others! We couldn't be more excited to assist you and your future insurance needs. - Katie "
Profile photo of Randall Cooper

Randall Cooper

July 28, 2023

5  out of  5
rating by Randall Cooper
"I have been a customer of Katie's for many years and she has always provided speedy, accurate, and courteous service. I would recommend her to anyone."
We responded:
"Randall, I’m so happy that our team has provided you with an enjoyable insurance experience. My team and I are grateful for your business! - Katie "
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Maryk Key

July 26, 2023

5  out of  5
rating by Maryk Key
"Amazing staff are always there for anything I need and questions I have."
We responded:
"Maryk, our goal will always be to leave you with a satisfying experience! Thank you for taking the time to share this! - Katie "
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James Gillesheimer Jr

July 20, 2023

5  out of  5
rating by James Gillesheimer Jr
"Great service very friendly 👏"
We responded:
"James, thank you for the kind feedback! - Katie"
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Maureen Renneberg

July 15, 2023

5  out of  5
rating by Maureen Renneberg
"Staff is awesome. Great customer service!"
We responded:
"Maureen, Thank you for taking the time to share such positive feedback with us! - Katie"
Profile photo of Paul Bukta

Paul Bukta

July 12, 2023

5  out of  5
rating by Paul Bukta
"That was quick! Yesterday our homeowner's insurance was through another company. Today it's through State Farm, bundled with our auto and umbrella policies. All I had to do was send the dec page to Katie and she took care of the rest in lightning fast time. We now have better coverage at a much lower premium. And we got a discount on the car insurance. It's nice to have an insurance agent in the neighborhood who is like a good neighbor!"
We responded:
"Paul, welcoming new customers to our family is such a joy to each of us. Thank you for giving us the opportunity to earn your business! - Katie "
Profile photo of Paul Drenga

Paul Drenga

April 25, 2023

5  out of  5
rating by Paul Drenga
"We have been satisfied State Farm Insurance customers for almost 40 years. Katie Hallberg and her wonderful staff provide excellent customer service and we feel secure knowing that they will be there if or when we may need them. Sincerely, Paul"
We responded:
"Thank you so much for the kind review. We are thrilled to hear about your loyalty and trust in us! "
Profile photo of Christian Raines

Christian Raines

March 17, 2023

5  out of  5
rating by Christian Raines
"Always responsive, friendly, and the staff always takes their time to explain all the options available."
We responded:
"Christian, our time with you has been a pleasure. Thank you for allowing us to serve your insurance needs. We appreciate you! - Katie"
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Kevin Whitworth

March 15, 2023

5  out of  5
rating by Kevin Whitworth
"Awesome Team,very professional make u feel welcome"
We responded:
"Kevin, I know we will continue to give you the best experiences possible! Thank you for sharing. - Katie"
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Kelly

March 14, 2023

5  out of  5
rating by Kelly
"The very best insurance company around. This particular company has taken care of everything promptly. The service is totally 5 stars. Great 👍🏻 if you’re looking, you will not be disappointed here."
We responded:
"Tarot, I’m so happy that our team has provided you with an enjoyable insurance experience. My team and I are grateful for your business. - Katie"
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Travis Bartoe

March 13, 2023

5  out of  5
rating by Travis Bartoe
"Best service ever and very respectful really great firm to reach out to for all insurance needs"
We responded:
"Travis, I know we will continue to give you the best experiences possible! Thank you for sharing. - Katie"
Profile photo of Latoya Thompson

Latoya Thompson

February 28, 2023

5  out of  5
rating by Latoya Thompson
"Sarah and Haley at Katie Hallberg office are awesome down to earth ladies!! Once u find a good insurance company who cares and takes time to get down to the niddy griddy of things, u better stick with them! I love it here❣️"
We responded:
"Latoya, we’re so happy to see this wonderful feedback! Thank you for trusting our State Farm Agency each day! - Katie"
Profile photo of Hester Cumberlander

Hester Cumberlander

February 24, 2023

5  out of  5
rating by Hester Cumberlander
"Thank you Katie for giving me great service my service was professional friendly all my questions were answered thank you again for giving me A1 service thank you. Hester Cumberlander"
We responded:
"Hester, I’m happy to hear we could provide you with a positive insurance experience. Thank you for trusting our agency to keep you covered! - Katie"
Profile photo of Kenny Nichols

Kenny Nichols

August 11, 2022

5  out of  5
rating by Kenny Nichols
"Sarah McLachlin was excellent! Great service and knowledge of everything I was needing."
We responded:
"Thank you so much Kenny - we hope we can assist you again in the future!"
Profile photo of Shevella Cherry

Shevella Cherry

June 21, 2022

4  out of  5
rating by Shevella Cherry
"They are very knowledgeable about insurance and Haley is very helpful !"
We responded:
"Shevella, I'm grateful to have such a wonderful team and loyal customers! Thanks for sharing! - Katie"